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RAROCO PRIVACY STATEMENT
RAROCO Insurance Brokers Inc. (“RAROCO”) is committed to protecting the
privacy of every individual with utmost care and diligence. We value your privacy and
desires to protect and safeguard the use, handling and processing of the information
you will provide. We make sure that the information we will obtain are necessary to
fulfil our promise in providing the best service we can offer for your health or travel
needs.
To provide quality service, it may be necessary for us to share some of your information
to our principal insurance here and abroad and/or to other healthcare providers.
Who is the Personal Information Controller?
RAROCO is the Personal Information Controller who controls the collection, holding,
processing or use of personal information. It may also instruct another person or
organization to collect, hold, process, use, transfer or disclose personal information on
his or her behalf.
The Information We Collect:
To fulfil our promise in providing the best service we can offer, RAROCO may collect
different types of information through traditional means or through technology. The
types of information that we collect are as follows:
Personal information refers to any information from which the identity of an
individual is apparent or can be ascertained or can be reasonably and directly
ascertained by the entity holding the information, or when put together with
other information would directly and certainly identify an individual.
Privileged information refers to any and all forms of data which under the Rules of
Court and other pertinent laws constitute privileged communication.
Sensitive personal information refers to personal information pertaining to an
individual’s race, ethnic origin, marital status, age, color, and religious,
philosophical or political affiliations; Records such as individual’s health,
education, genetic or sexual life of a person, or to any proceeding for any offenses
committed or alleged to have been committed by such person, the disposal of
such proceedings, or the sentence of any court in such proceedings; Information
issued by government agencies peculiar to an individual which includes, but not
limited to, social security numbers, previous or cm-rent health records, licenses
or its denials, suspension or revocation, and tax returns; and those information
specifically established by an executive order or an act of Congress to be kept
classified.
For example, under health insurance, RAROCO obtains the following information, to
wit:
• Your name and signature;
• Your personal and contact details such as but not limited to date of birth,
gender, height, weight, medical history, current medical illness, occupation,
relationship to the beneficiary, government issued identification, address,
contact number, and e-mail address;
• The personal and contact details of your spouse, dependents and/or
beneficiary/ies.
How do we collect your information?
RAROCO collects your information through traditional means or through technology.
Traditional means is by filling up an information sheet while use of technology can be
through phone calls, text messaging, e-mail or use of Social media applications like
Viber or Facebook messenger.
What we do with your information?
We will use your information to properly accomplish our services as an insurance
broker such as but not limited to:
• Process your insurance application and other requests;
• Process your insurance policy renewal;
• Record keeping and evaluation purposes;
• For compliance with legal requirements;
• For compliance with required documents for claims settlements;
• Basis of making franchise form, communication purposes and sending of
transactions correctly;
• For Insurers to successfully process their travel insurance;
• For billing and collection of insurance premiums and related fees;
• For the development of new services.
With whom does RAROCO share your information?
RAROCO shares your information with any employee, agent, representative and/or
officer of RAROCO and its related companies and affiliates. RAROCO also shares
your information with its Principal insurance, government authority, enforcement
agency, court or quasi-judicial tribunal, and to other person necessary for the fulfilment
of its services.
How do we protect your personal information?
RAROCO shall exercise reasonable prudence in using and storing the information you
disclose and only those authorized persons can have access to your information.
RAROCO ensures that all new employees are given the basic required training of Data
Security Awareness.
RAROCO also uses office internal software and database which are Sharpdesk
(software where we store all scanned copies of documents that contains your
information) and Insurance Monitoring System.
Can you access your and update your information?
RAROCO encourages you to keep your information current and updated. You may
visit us personally or contact us through one of our agents to update your information
in our database.
Who is a Data Subject?
Data subject refers to an individual whose personal information is processed.
What are your rights as the Data Subject?
1. Right to be informed whether personal information pertaining to him or her shall
be, are being or have been processed;
2. Right to be furnished the information indicated hereunder before the entry of
his or her personal information into the processing system of the personal
information controller, or at the next practical opportunity:
a. Description of the personal information to be entered into the system;
b. Purposes for which they are being or are to be processed;
c. Scope and method of the personal information processing;
d. The recipients or classes of recipients to whom they are or may be
disclosed;
e. Methods utilized for automated access, if the same is allowed by the data
subject, and the extent to which such access is authorized;
f. The identity and contact details of the personal information controller or
its representative;
g. The period for which the information will be stored; and
h. The existence of their rights, i.e., to access, correction, as well as the right
to lodge a complaint before the Commission.
3. Right to reasonable access to, upon demand, the following:
a. Contents of his or her personal information that were processed;
b. Sources from which personal information were obtained;
c. Names and addresses of recipients of the personal information;
d. Manner by which such data were processed;
e. Reasons for the disclosure of the personal information to recipients;
f. Information on automated processes where the data will or likely to be
made as the sole basis for any decision significantly affecting or will affect
the data subject;
g. Date when his or her personal information concerning the data subject
were last accessed and modified; and
h. The designation, or name or identity and address of the personal
information controller;
4. Right to dispute the inaccuracy or error in the personal information and have the
personal information controller correct it immediately and accordingly, unless
the request is vexatious or otherwise unreasonable. If the personal information
have been corrected, the personal information controller shall ensure the
accessibility of both the new and the retracted information and the simultaneous
receipt of the new and the retracted information by recipients thereof: Provided,
That the third parties who have previously received such processed personal
information shall he informed of its inaccuracy and its rectification upon
reasonable request of the data subject;
5. Right to suspend, withdraw or order the blocking, removal or destruction of his
or her personal information from the personal information controller’s filing
system upon discovery and substantial proof that the personal information are
incomplete, outdated, false, unlawfully obtained, used for unauthorized purposes
or are no longer necessary for the purposes for which they were collected. In this
case, the personal information controller may notify third parties who have
previously received such processed personal information; and
6. Right to be indemnified for any damages sustained due to such inaccurate,
incomplete, outdated, false, unlawfully obtained or unauthorized use of personal
information.
• Make payments of commissions to our insurance agents;
• Process billing and collection of insured premiums and related fees;
• Insuance of billing/invoice and communicate with the you by phone,
email or other means to inform you the amount that you need to pay;
• Process your payment through credit card, debit notes and other means;
• Issuance of receipts for payment made;
• Generate, issue and deliver statements of account; and
• Reconcile our accounting records with actual collection and ensure
amount deposited.
Contact Us
For questions or concerns relating to this Statement, you may contact us through
RAROCO Insurance Brokers, Inc. Data Privacy Office
Hotline: 0917-3226991
E-mail: dpo@rarocoinsurance.ph
Address: Room 608 Ferros Bel Air Tower 30 Polaris St.,
Makati City
Changes to this Privacy Statement
RAROCO reserves the right to update this statement from time to time following
changes in our data privacy policies and pursuant to applicable laws and regulations.
Any updates shall become effective as soon as it is posted on the site or if you receive
any notification of such change. Please review our Data Privacy Statement periodically
for updates.